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Logistics Coordinator

Castlery was founded with one mission in mind: to make designer furniture accessible to everyone. By working directly with designers and manufacturers, we cut off the middlemen and bring good designed and high-end furniture to our customers without high street price point.   

As an e-commerce tech start-up, we move decisively on insightful data and leverage on technological solutions to supercharge our operations. We combine our individual passions and skills to create innovative work that is as exciting and unconventional as the business itself. It is a place where all ideas are listened to; where brainstorming means job titles get left at the door and where a self-starter can really make their mark.   

If you are eager to make an impact at a fast-growing technology company and you have a passion for moving the needle, come join us!   

Job Responsibilities  

Castlery is hiring a Logistics Coordinator to join our Operations team headquartered here in Singapore. You will be working in a fast-paced environment with the team to ensure customer’s orders are fulfilled and customers are satisfied with their experience with us. Your daily job responsibilities are as per below.  

  • Assist daily order fulfillment and monitor product shipments through our internal Order Management system. 

  • Assisting in coordinating any special delivery requests or enquiries from customers. 

  • Liaise with our 3rd Party Logistics for delivery statuses and ensure prompt delivery of orders. 

  • Respond to customer inquiries in a timely manner via emails and our ticketing system. 

  • Responsible for validating and processing customer orders from the time of receipt the order to its closure & billing. 

  • Ensure customers’ orders are timely and accurately entered in our ERP system. 

  • Perform ad hoc duties as assigned. 

Requirements  

  • Min 1 year of relevant working experience in the related field is required for this position.  

  • Fluent English with excellent communication skills, both written and verbal. 

  • Proficient in Microsoft Office and Excel. 

  • Ability to empathize with and prioritize customers’ needs.  

  • Ability to determine customer needs and provide appropriate solutions, setting expectations with customers. 

  • Willing to learn and a team player.  

Other Details 

  • Working Hours: 9am to 6pm 

  • Working Days: Mondays to Fridays 

  • Office Address: 2 Alexandra Road, Delta House  

  • Casual working environment, laptop provided 

 

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