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Logistics Operations Specialist

Castlery was founded with one mission in mind: to make designer furniture accessible to everyone. By working directly with designers and manufacturers, we cut off the middlemen and bring good designed and high-end furniture to our customers without high street price point.  

As an e-commerce tech start-up, we move decisively on insightful data and leverage on technological solutions to supercharge our operations. We combine our individual passions and skills to create innovative work that is as exciting and unconventional as the business itself. It’s a place where all ideas are listened to; where brainstorming means job titles get left at the door and where a self-starter can really make their mark.  

If you’re eager to make an impact at a fast-growing technology company and you have a passion for moving the needle, send us your resume. 

Core Responsibilities 

Castlery is hiring an Operations Specialist to be based in our Singapore HQ. This erson will play a key role in executing inbound and delivery execution, improving customer satisfaction and driving repeat business in their region by ensuring best in class customer experiences at every opportunity.  

  • Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship   
  • Monitor, supervise and execute order management system  
  • Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible  
  • Answer customer inquiries and facilitate order change requests  
  • Monitor, report and improve logistics KPIs  
  • Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI  
  • Provide direct input into the existing user tools and make recommendations for process  
  • Project a professional company image through phone, chat and email interactions.  
  • Generating and monitoring performance reports to achieve higher customer satisfaction  
  • Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager  

Requirements 

  • At least 1-2 Year(s) of working experience in the related field is required for this position.  
  • Proficiency in Excel and Microsoft Office is a must - ability to navigate and analyze data.   
  • Constantly think of improvement efforts to deliver better internal processes and customer experience.  
  • Must be a self-learner with a demonstrated ability to self-motivate and follow through on issues.  
  • Able to solve problems by thinking analytically, strategically and creatively.  
  • Familiar with the latest e-commerce trends.  
  • Ability to empathize with and prioritize customer needs  
  • Ability to determine customer needs and provide appropriate solutions, setting expectations with customers  
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